Job Details

re you a data-driven process strategist with a passion for turning complex event logs and operational data into actionable business value?

We are looking for a Senior Process Mining & Optimisation Specialist to lead our process mining initiatives and drive operational excellence across the organisation. In this role, you will bridge the gap between technical data analytics and business strategy—leveraging cutting-edge process intelligence to uncover inefficiencies, enhance customer experience, manage risk, and accelerate business performance.

Key Responsibilities

• Drive Process Mining & Intelligence: Lead end-to-end process discovery, analytics, and monitoring initiatives using advanced process mining tools to identify bottlenecks, rework, delays, and compliance deviations.

• Transform Data into Action: Translate process insights into practical, prioritised improvement recommendations and robust business cases.

• Collaborate Across Teams: Partner closely with Process Engineers, Architects, Business Analysts, and Technology/Data teams to shape future-state process improvements and ensure seamless platform integrations.

• Measure & Realise Value: Quantify optimisation opportunities, define clear KPIs, and track realized benefits against agreed performance targets.

• Champion Continuous Improvement: Promote a culture of data-driven problem solving, conformance analysis, and operational efficiency.

Minimum Requirements & Qualifications

• Education: A relevant Bachelor’s degree in Business, Engineering, Information Systems, Data Analytics, Operations Management, or a related field.

• Certifications: Lean Six Sigma Green Belt or Black Belt strongly preferred; Process Mining and BPM certifications are highly advantageous.

• Experience:

  • Minimum 5 years of experience in Business Process Management (BPM), Process Improvement, or Optimisation.

  • Minimum 3 years of hands-on experience working directly with process mining platforms.

  • Proven track record of quantifying and tracking business improvement benefits.

  • Experience within the banking or financial services sector is highly advantageous.

• Technical Competencies:

  • Deep expertise in process mining tools (e.g., Celonis, ARIS Process Mining, or equivalent).

  • Strong skills in event log analysis, data quality validation, BPMN modelling, and root cause analysis.

  • Exceptional stakeholder facilitation, workshop management, and business case development capabilities.