Job Details

We are seeking a proactive and customer-focused End User Computing (EUC) Support Engineer to join a dynamic IT support environment. This role is ideal for a hands-on technical professional who enjoys troubleshooting, delivering exceptional user support, and building strong relationships with stakeholders.

The successful candidate will play a key role in ensuring the smooth operation of end-user technology, providing technical assistance, resolving incidents, and contributing to a high-quality support experience across the business.

Key Responsibilities

• Provide desktop, laptop, and end-user support across a variety of technologies and platforms.
• Diagnose and resolve hardware, software, connectivity, and application-related issues.
• Manage incidents and service requests through the ticketing system, ensuring timely updates and resolution within agreed service levels.
• Perform user account administration, including password resets, account management, and access-related support.
• Support Microsoft-based environments, including Office 365 and Windows operating systems.
• Assist with printer setup, troubleshooting, and maintenance.
• Coordinate with third-party vendors and service providers when required.
• Provide remote and on-site technical support as needed.
• Maintain accurate documentation of support activities and technical solutions.
• Contribute to asset management and equipment lifecycle processes.
• Escalate complex technical issues appropriately while maintaining clear communication with users and stakeholders.

Requirements

• Relevant IT qualification or certification.
• Proven experience in End User Computing, Desktop Support, Technical Support, or IT Support environments.
• Solid understanding of Active Directory user administration.
• Experience supporting Microsoft Windows and Microsoft 365 environments.
• Strong hardware troubleshooting skills covering desktops, laptops, and peripheral devices.
• Familiarity with ticketing systems and service management processes.
• Knowledge of networking fundamentals and connectivity troubleshooting.
• Excellent customer service and communication skills.
• Ability to work independently, manage priorities, and perform effectively in a fast-paced environment.

Preferred Skills

• Experience working within SLA-driven support environments.
• Exposure to mobile connectivity technologies and remote support tools.
• Knowledge of IT asset management practices.
• Experience supporting enterprise users across multiple locations.