Technical Support Engineer (PdK) – Western Cape (Permanent)

Our client plays a key leadership role in the South African asset management industry. They are situated in the Southern Suburbs nestled under the shadow of Table Mountain in the Western Cape.

Purpose of the Technical Support Engineer, is to support the Network Engineer in ensuring the smooth running of the company’s networking and server systems, while maintaining a high level of security.  Providing support to the helpdesk team in resolving complex desktop issues relating to applications and operating systems.

To qualify for this role you will need:
Technical/ professional qualifications:
  • Experience with MS Azure Administration, Intune and System Centre Configuration Management (SCCM).
  • Experience with Windows Server 2016 and above.
  • Knowledge of Oracle Linux and Networking equipment (e.g. HP Aruba) experience would be advantageous.
  • 5 – 7 years technical support experience.
  • Experience in Microsoft 365 applications and Windows technologies.
  • Experience of Windows Hyper V.
  • Knowledge of HP Aruba, Ubiquiti and Extreme network switches would be advantages.
  • Knowledge of the Datto cloud backup portal would be advantageous.
  • Knowledge of IP cameras would be advantageous.
  • Knowledge of Ubiquiti access points would be advantageous.
  • Knowledge of Veeam backup technologies would be advantageous.
  • Knowledge of Exchange Hybrid and associated operations.
  • Basic PowerShell skills.

Key responsibilities are:
  • Installing and/or upgrading Windows servers and systems.
  • Trouble-shooting systems and server errors.
  • Creating, administering and maintaining virtual machines in Microsoft Hyper-V.
  • Monitoring and updating the Windows codebase (servers and workstations).
  • Acting as a backup for ad-hoc network switch configuration changes
  • Monitoring and maintaining the Ubiquiti Wi-Fi infrastructure.
  • Managing user access.
  • Monitoring and maintaining system backups.
  • Monitoring and performing restores on the Datto Office 365 platform.
  • Reviewing and maintaining IT process documentation.

Behavioral competencies:
  • The ability to work independently.
  • Taking ownership of tasks and show commitment to delivery.
  • Analytical thinking and problem solving.
  • Organizing and time management skills to ensure that work time is used efficiently.
  • Enjoy collaboration and teamwork.
  • Have excellent communication skills.
  • Have excellent listening and strong emotional intelligence.
  • Pay high attention to detail.
  • Display good decision-making and judgement.
  • Have learning agility (curiosity and willingness to learn).

Are you passionate about information technology and seeking a rewarding career in fiduciary asset management? Do you have strong communication, organizational and interpersonal skills? Are you a self-starter, detail-oriented and adaptable, with a strong ethical base? Then this position might be for you.  Please send your CV to portiadk@paracon.co.za

Chief Information Officer (KR) – Cape Town

Our client is looking for their next successor as a CIO within their organization. This role is a senior executive position which reports directly to the Chief Executive Officer (CEO). The purpose of the role within the organization is to develop, implement and oversee the organization’s entire IT strategy and information technology (IT) operations. Therefore, it plays a pivotal role in driving digital transformation; innovation; and growth within the organization by effectively leveraging technology to achieve strategic objectives and deliver business value.

Duties and Responsibilities:
  • The position requires a strategic individual with a hands-on, operational approach that can effectively manage ICT projects to their successful completion.
  • To achieve this, the Chief Information Officer should demonstrate.
  • Advanced project management, change management and strategy development competence.
  • Proficiency in information and communication technologies.
  • Substantial exposure to data processing, hardware platforms, software applications, and outsourced systems.
  • Adept at high-level presentations.
  • Excellent understanding of project management principles.
  • Considerable knowledge of business theory, business processes, management and business office operations.
  • Fully conversant with principles relating to compiling, analyzing, managing and reporting on a variety of budgets.
  • Sound understanding of computer systems characteristics, features, and integration capabilities.
  • Familiarity with all mainstream technology products and services will be advantageous.
  • Sound understanding of the workings of national government, e-government industry and the export logistics chain is important.
  • Knowledge of the Public Finance Management Act (PFMA) will also assist towards ensuring good corporate governance, especially in regard to procurement and risk management in the portfolio.
  • In-depth knowledge of applicable laws and regulations as they relate to ICT.
  • Strong understanding of human resource management principles, practices, and procedures.
  • Superior understanding of the organization’s goals and objectives.
Key Competencies:
  • A minimum of fifteen (15) years’ experience in the ICT field of which five (5) years are in a similar role as a senior manager of an ICT department/ operations department is required.
  • Microsoft house
  • Azure but AWS will be a nice to have
  • Needs to be commercially astute managing large deals
  • Responsible budgets will be over R100mil
  • Strong negotiator and influencer
  • Forward thinking and innovative
  • They will be looking after a team of +-40 people with 5 direct reports
  • They will liaise with government entities
  • Strategy development and implementation is not negotiable
  • Proven experience of successful strategic ICT planning and execution.
  • Demonstrated ability to apply IT in solving business problems.
  • Experience with systems design and development from business requirements analysis through to day-to-day management.
  • Proven track-record of successful implementation of ICT projects and management of service providers.
  • In-depth experience in the use of Microsoft systems, Microsoft software and mobile technology is essential.
  • Proven experience and knowledge of cloud technologies, SaaS solutions, outsourcing including negotiating and managing such contracts with vendors.
Qualifications:

A relevant ICT university degree is required, relating specifically to Information Technology and Information Systems.

A relevant post graduate degree is desirable, relating to business administration or other business management qualifications.

Location and Type:
  • Western Cape, Cape Town, Hybrid (Permanent)

Have what it takes? Contact Kivara Rajgopal on 010 800 0848 or send your CV to Kivara.rajgopal@adcorpgroup.com

BI Developer (PdK) – Cape Town (Permanent)

Our client in the Northern Suburbs of the beautiful Western Cape is looking for a BI Developer to join their team for a 3 year contract.  Our client offers a great environment to work in and a great company to work for.

Essentials are:
A National diploma in IT and completed a STAR Schema methodology course.
  • 3+ years’ experience operating on a senior level as a BI developer.
  • 3 years’ experience in data analysis and reporting development.
  • Experience in data using SQL and an understanding of data warehouse design.
  • 3 years’ experience in coding using BI technologies and programming languages for data warehouses – to populate data into the Data warehouse.
  • Experience in STAR schema Data modelling.
  • Experience in UAT and deployment.
  • 3 years’ experience in maintaining a data warehouse environment.
  • 3 years’ experience in working in a BI team using the Agile methodology and DevSecOps processes
  • 3+ years’ experience in the Microsoft stack ie SSIS, SSRS, SSAS, TSQL, and Azure.
  • Knowledge of data integrity checking in the development life cycle.
  • Knowledge of developing analytics using data visualization tools.
  • Knowledge of how to troubleshoot failures in the data landscape, and;
  • Knowledge in using SQL, understanding of data warehouse design.
Purpose of this role:
  • Is to support the organization’s data services and business strategy
  • To design the data model and transform data to be used for meaningful analytics
  • To support and maintain the reporting environments and data platforms
  • To ensure integrity of data across multiple applications
  • To assist in ensuring alignment of BI technologies with strategic objectives
  • To ensure compliance with PPECB policies and procedures, and;
  • To assist in the development of junior colleagues.

If this is you, please send your CV to portiadk@paracon.co.za

Senior Network Engineer (AM) – Cape Town (Permanent)

Our client who has been internationally recognized as one of the Top 501 Managed Service Provider since 2009. They have a proven track record of stabilising, innovating, and optimizing on the design and implementation of a wide variety of IT environments.

Their support and optimisation model based on the internationally recognised ISO20000 framework. This resolves various complications in form of capacity planning, skill certification and training, project management and prioritization. 

Key Responsibilities
  • Provide technical support remotely and be willing to do shift work
  • Perform Server Management (Domain, Exchange, AD, File, Print, and Storage) as and when required.
  • Ability to work with Netgear, Cisco, Ruckus, Aruba etc. Assist with network design and capacity planning, including setting up of vlans and other network configurations.
  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
  • Assist with strategies for client/server implementations; and the infrastructure required to support those strategies.
  • Assist with new server systems, applications, and hardware.
  • Implement policies, procedures, and technologies (including firewalls) to ensure IT Security.
  • Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
  • Provide VoIP and ISP support
  • Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
  • Develop and maintain server and network documentation as and when required.
  • Administer equipment, hardware, and software upgrades.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Recommend, schedule, and perform network improvements, upgrades, and repairs.
  • Analyse / review processes and operating procedures and provide innovative feedback and recommendations.
Minimum Requirement
  • At least 5 years’ equivalent work experience
  • 2-5 Years Experience in Designing and Implementing Firewalling Solutions
  • Advanced-to-Expert level knowledge and hands-on experience of SonicWall and Fortinet Firewalls
  • Knowledge of the following will be beneficial: SonicWall, Fortigate Firewalls, Cisco, Aruba, Ruckus Switches, Networking/VLANs, Ruckus/Aruba/Ubiquiti wireless networks.
  • SNSA (SonicWall Network Security Administrator) willing to achieve SNSP (SonicWall Network Security Professional)
  • Fortinet NSE3 required and must be willing to achieve NSE4+ certifications.
  • Experience installing, configuring, and maintaining all manners of Windows and Linux server hardware and associated network equipment.
  • Familiarity with TCP/IP and other network protocols, firewall management, and operating system configuration.
  • Mid- Senior level knowledge and experience of switching and routing.
  • General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.
  • Good general understanding of the ITIL Framework and ITSM Systems
  • Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
  • Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper-V
Location & Type:
  • Cape Town (Hybrid)

Please email Amanda Mjali on amanda.mjali@adcorpgroup.com

Active Directory Specialist (SS) – Sandton – Permanent – Hybrid

About the role

As an Active Directory Specialist, you will play a crucial role in managing and maintaining our client’s Active Directory infrastructure. Your expertise will ensure the smooth operation of our directory services, user authentication, and identity management solutions. You’ll collaborate with cross-functional teams to enhance security, optimize performance, and troubleshoot issues related to Active Directory.

Responsibilities
  • Active Directory Administration: Create, modify, and delete user accounts, groups, computer accounts, and organizational units (OUs) within the Active Directory domain.
  • Manage permissions, access controls, and security policies. Troubleshoot authentication and LDAP configuration issues.
  • Configure and support DNS for new domains.
  • Monitor and maintain Active Directory health.
  • Infrastructure Support: Troubleshoot DNS service and resolution issues.
  • Assist in managing internal and external DNS systems.
  • Collaborate with the Windows Active Directory Domain Administrator Support Team to provide timely and efficient support.
  • Work with senior staff to resolve escalated incidents.
  • Identity Management Solutions: Continuously seek opportunities to improve existing Active Directory and Exchange architecture.
  • Research and address technical challenges related to email retention, cluster communication, and public folder replication.
Education:
  • Bachelors or Master’s degree in Computer Science, Information Technology, or related fields.
  • Relevant certifications such as MCSE, MCSA, ITIL, or VCP.
Experience:
  • Hands-on experience with Active Directory, DNS, DHCP, DFS, and Group Policies.
  • Familiarity with Quest, Active Roles, Change Auditor, GPOADmin, Recovery Manager for Active Directory, and SilverFort.
  • Knowledge of DoD hardening and security compliance auditing.
  • Documentation skills and information security awareness.
  • Ability to configure and manage UNIX and Windows operating systems.
Desired Skills and Experience
  • Familiarity with PKI (Public Key Infrastructure).
  • Understanding of fundamental concepts and technologies associated with Windows Systems Support.
  • Previous experience in managing Active Directory in a multi-domain environment.
  • Exposure to large-scale AD deployments and migrations.
Location &Type

Johannesburg – Sandton, Hybrid – Permanent

Please email Sthembile Precious Shezi on sthembile.shezi@adcorpgroup.com

Technical Support Consultant Tier 1 (CM) – Cape Town (Permanent) Shifts involved

Our client who is a managed IT services and consulting firm for a wide range of clients globally is looking for you! Their Head Office is in Johannesburg, they also have a footprint in the US (New York & New Jersey) and offices in Cape Town and Durban. This geographic diversity allows them to offer 24/7 support and other Managed IT Services to their clients. Our client has been ranked annually in the MSP 501 survey since 2009, they also are one of the leading Dell partners in South Africa and a Microsoft Gold Partner.   

The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st  level support role.

Please note that this role is based on site and there is shift work involved.

Key Responsibilities
  • Process client requests and resolve incidents swiftly.
  • Ensure hardware, desktop, network, app and connectivity functionality.
  • Collaborate with third party service providers to resolve technical issues.
  • Functional network and infrastructure knowledge.
  • Network and infrastructure maintenance.
  • Ticket closure resolved timeously.
  • Optimal BSC performance.
  • Client satisfaction.
Technical Skills
  • Technical and product knowledge; hardware and software
  • Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.
  • Knowledge of Active Directory
  • Interpersonal skills
  • Communication
  • Relationship building
  • Familiarity with Azure products and services – Such as virtual machines, storage, networking, and identity management
  • Knowledge of Azure deployment models – This includes Azure resource manager, Azure Service Management, Azure Virtual Machines
  • Experience with Azure Admin – This includes managing subscriptions, resource groups, virtual machines, network security groups and access controls.
  • Knowledge of security and compliance – Solid understanding of Azure security features, controls, compliance requirements and best practices
  • Familiarity with automation and scripting – Familiarity with scripting tools or languages such as PowerShell, Azure
Minimum Requirements
  • 4 years of support experience
  • Any IT related qualification
  • Extensive experience in Hardware, Application and Software understanding
Competencies
  • Process driven
  • Resilience
  • Learning potential
  • Strategic insight
  • Relationship building
  • Attention to detail
  • Self-Starter

Please email candice.mashabela@adcorpgroup.com